Frequently Asked Questions

Is Passenger free?

Passenger is free to download and free to use. You only need to pay for your rides.

Do I use Passenger for short or long distances?

Both! Just state your pickup location and end destination to get matched with a driver making the same journey.

Can I drive one day and ride another?

Yes. Simply choose rider/driver mode on the app. You can change as frequently as you like.

What can I spend my Leaf points on?

Together with our partners, we have some sweet offers for you. Not only can you spend your Leaf points on free rides with Passenger, but on parking, and petrol as well, to name a few.  

Is Passenger available for Android and iOS?

At the moment, Passenger is only available for Android users. We are working hard to launch on iOS as well. 

Is there a rating system for both the drivers and passengers?

Yes, both drivers and passengers are rated to ensure that you feel safe and everyone behave their nicest.

Driver

Can anyone become a driver?

Yes, we just need to verify you with BankID, get a scanned copy of your driver’s licence, and the details of your vehicle.

Is being a driver with Passenger free?

Of course!

Can I have room for 1 passenger in my car one day and 4 another day?

Yes, simply state in the app how many passengers you have room for before each journey.

How much longer will it take me to pick up a passenger?

We will never match you with passengers that deviates you more than 7 minutes from your original route unless you have made specific changes to your settings to allow for more deviation.

Can I choose my passengers?

The app will connect you with passengers with an overlapping route as you. However, if you don’t want to drive a particular passenger, you can always decline the request.  

How long should I wait for my passenger to show up before I can leave?

As your passenger is constantly getting notifications of your whereabouts, they should be waiting for you at the pickup location when you arrive. However as soon as you arrive to the pickup location a countdown is initiated, and the passenger needs to be ready within 2 minutes. After 2 minutes you can leave without picking up the passenger and you will still receive payment for the ride.

Can I chat with my passengers to let them know I’m on my way?

No, this is all taken care of by Passenger. You will focus on driving and we will inform your passengers when you are nearby.

How much money do I make?

You earn 18.50 kr for every Swedish mile/10km. The money will automatically be collected to your in-app wallet and can be transferred to your account whenever you like.

Do I need to pay tax on what I earn from being a driver with Passenger?

No, that is the beauty of Passenger, no hassle, no fuss and no legal repercussions to consider.

How do I earn Leaf points?

You automatically earn points when you use Passenger as your everyday navigator: you earn 1 Leaf point for every km driven using Passenger. Additionally, your per km Leaf points will be multiplied for every passenger you pick up, hence with 1 passenger in your car you will be earning 2 Leaf points per km, and with 2 passengers in your car you earn 4 Leaf points per km.

How do I redeem my Leaf points?

Your Leaf points are stored in the Passenger app. There you can see how many points you have and what you can spend them on. You also redeem the points for the service you want in the app and need to show your voucher to the cashier when redeeming your service. 

Rider

Sync across all devices

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All emails in one place

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Secured protocol

This sounded nonsense to Alice, so she said nothing, but set off at once toward the Red Queen. To her surprise.

Is it safe to ride with Passenger?

Your safety is of great importance to us. That’s why we verify all our drivers with BankID and their driver’s license.

How do I know when my driver is on his/her way?

Once you’ve connected with a driver, you can always track their whereabouts on the map on the Passenger app and you will be given their ETA. Furthermore, we will send you notifications to make sure that you are ready when your driver is at your location.

My driver did not show up, what do I do?

Unfortunately, this might happen. Make sure to report this to our support staff and we will take the appropriate steps.

Can I rate my driver and the other passengers in the car?

Yes, you can easily rate the driver and the other passengers in the car riding with you, and add special comments should you want to.

What happens if Passenger cannot provide a driver for me?

We’re always trying our best to get you from your start position to final destination. If, however, this isn’t feasible at a given time, we will hook you up with a taxi at a very discounted price.

How much does it cost to ride with Passenger?

It costs 35 kr per Swedish mile/10km. Your card will automatically be charged after you’ve been dropped off.

What are my payment options?

When you sign up with Passenger you provide your card details. That way, Passenger will automatically take care of the payment for you by charging your card after the ride. For everyone’s safety, payment using cash is not possible with Passenger.

Can I bring a friend on my Passenger trip?

Yes, just change the number of people you are requesting a ride for in the app.

I was very unhappy with my driver and want to make a complaint. Who do I contact?

Please get in touch with our support and we will do our best to help you.
Hur fungerar Passenger?
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I'm a Driver

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I'm a Passenger

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